When you provide us with information through this Australian website, www.cremedelamer.com.au
We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), birthday, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiry date. Please note you may be transferred to a third party service provider's website in order to submit this information.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.
To protect your personal information, users registering at this Site must also enter a user name and password.
We strive to provide you with a full range of personalised skincare and cosmetic products and services designed to meet your unique cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below:
a. Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the La Mer Australia Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the La Mer Australia Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
b. Opt-In Communications
In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the La Mer Australia Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetics tips or promotions ("Opt-In Communications"). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you wish to opt-in if, where you have had the opportunity to opt out and have not done so, you have given us your details when placing an order. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, you must opt out. If you do opt-in (or if you do not opt out when placing an order) and later decide that you would no longer like to receive these communications, see Section 14 (Choice/Opt-Out) below.3. Use of Personally Identifiable Information by Group Companies
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. 5. Disclosure of Personally Identifiable Informationa. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction. b. Service Providers
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our La Mer Australia Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Site is not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties. d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Crème de la Mer Australia Site you agree that your data may be transferred to such parties in these circumstances. 6. Transfer of Data to Other Countries
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognise you as a return user and personalise your experience and your use of our La Mer Australia Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the La Mer Australia Site, but you may be limited in the use of some of the features.
We may also use IP addresses to analyse trends, administer the La Mer Australia Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this La Mer Australia Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our La Mer Australia Site and personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
We are continuously working to make your experience on our La Mer Australia Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our La Mer Australia Site. Coremetrics will place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our La Mer Australia Site. Coremetrics is contractually required to maintain all information collected on our behalf in confidence. However, you may elect to limit or eliminate the data that Coremetrics collects regarding your use of our La Mer Australia Site by clicking here
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also Section 6. 9. Children under 18
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. 10. Links
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the EU. See also Section 6. If you have any questions about security at the La Mer Australia Site, you can email us
. 12. Choice/Opt-Out
You may opt out of receiving future Opt-In communications when you register at this Site or otherwise provide your contact information to us. You may change your preferences at any time by clicking here