La Mer Frequently Asked Questions
What delivery options are available and how much will delivery cost?
Currently La Mer offer eGift Cards delivery only. eGift Cards are delivered to your choice of email from the time the order is approved.
La Mer will be adding Physical Gift Cards to the site in the near future.
What is the minimum number of Gift Cards required for an order?
The minimum quantity of Gift Cards required for an order is one (1).
Are there different Gift Card designs available?
La Mer offer eGift Card design only.
What is an eGift Card and how do I redeem an eGift Card?
An eGift Card is a La Mer Gift Card that is delivered via email. It works in the same way as physical Gift Cards work today. You choose the amount and message and the recipient will receive the personalised email.
How do I download my La Mer eGift Card?
Open the email received from 'La Mer Gift Cards' on your computer or mobile device and double click the “Retrieve your eGift Card Now” button.
Can I nominate another person and/or company to receive my Gift Card order?
Yes. You can order your Gift Cards and have the order delivered to any person.
Do Gift Cards ordered from La Mer expire?
Yes. La Mer Gift Cards expire 36 months from the order being placed.
Where can I redeem La Mer Gift Cards?
Can I reload Gift Cards?
No. Once a Gift Card has been loaded, the card's value cannot be increased.
What if a Gift Card is lost or stolen?
Once Gift Cards are activated they should be treated like cash as lost or stolen Gift Cards cannot be replaced or refunded.
How do I check the status of my order?
You can check the status of your order by calling the Gift Card Help Desk 1300 554 268.
Need more information?
For more information please contact the La Mer Gift Card Help Desk on 1300 554 268.
