CUSTOMER SERVICE

You can view the status of your order at any time by visiting the TRACK MY ORDER page.

CALL

Monday – Friday. 9am-5pm (AEST)

1800 661 392

WHATSAPP

Monday – Friday, 9am-5pm (AEST)

+61251335628

LIVE CHAT

Monday – Friday. 9am-6pm (AEST)

CONSULTATION

Find the regimen that is right for you

Find A Store

AFTERPAY

Afterpay offers interest-free payment plans for your purchases online. Buy and receive what you want today and pay it off in four equal instalments fortnightly. 

To make a purchase using Afterpay you will need:

  • A debit or credit card
  • To be over 18 years of age
  • An Australian residential address


To use the service:

  • Add items to your shopping bag (up to the value of $600 if you are using Afterpay for the first time or $1000 if you are a returning Afterpay customer) and checkout as normal
  • Select Afterpay as your payment method – you will be redirected to Afterpay
  • Register or login to your Afterpay account and confirm payment
  • Select Afterpay as your payment method – you will be redirected to Afterpay
  • Register or login to your Afterpay account and confirm payment


Important Information:

  • Afterpay is an interest free payment plan option
  • Transaction value limits apply to Afterpay purchases made at La Mer online; $600 for customers using Afterpay for the first time, and $1000 for returning Afterpay customers.
  • The funds for the first payment must be available on your nominated card at the time of checkout.
  • Register or login to your Afterpay account and confirm payment
  • For first time Afterpay customers online, or customers yet to complete a full payment cycle with using Afterpay, the first payment will be taken at the time of transaction with the remaining three payments deducted each fortnight over the remaining 6 weeks. For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring.
  • If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge
  • When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details
  • If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid.

For more information about Afterpay terms and conditions, visit the Afterpay website.