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Monday – Friday. 9am-5pm (AEST)

1800 661 392

SHIPPING
SHIPPING CHARGES
Order Total Standard Shipping Express Shipping
Orders Under $100 $5.00 $10.00
Orders Over $100 Free $5.00

To the best of our ability every order is processed and shipped within 1-2 business days.

Estimated delivery times from warehouse dispatch:

NSW Metro 2 business days
  Regional 2 - 3 business days
VIC Metro & Regional 4 business days
QLD Metro 4 business days
  Regional 5 - 6 business days
TAS Metro & Regional 5 - 6 business days
SA Metro 3 - 4 business days
  Regional 5 - 6 business days
NT Metro 5 - 6 business days
WA Regional 6 - 9 business days


You can check the status of your order by going to My Account and viewing order status.

For any queries please contact Customer care on 1800 661 392 or Click here to send an email. Please have your order number ready.

DELIVERY RULES & RESTRICTIONS

We will deliver the goods in accordance with the delivery option selected by you during the order process.

All orders received by 11am AEST, Monday to Friday, will be dispatched the same day for express delivery option and the following day for standard delivery.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

Click here to check if your suburb is within the Express Post network.

Cremedelamer.com.au does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order ‘hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

DELIVERY ADDRESSES

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry La Mer Online only delivers online orders to Australia addresses.

CHRISTMAS SHIPPING DATES

NT/SA/TAS/WA: last order date 12th December

ACT/NSW/QLD/VIC: last order date 17th December

EXPRESS SHIPPING: last order date 19th December