You can view the status of your order at any time by visiting the TRACK MY ORDER page.


Monday – Friday. 9am-5pm (AEST)

1800 661 392


Text your enquiry anytime for assistance



8am - 7pm AEST
Thursday/Friday: 8am - 8pm AEST
Saturday/Sunday: 10am - 6pm AEST


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Samples, when available are offered to customers when placing an order and not on request through our Customer Service teams. Regrettably, samples are not available for general distribution.
Steps for Redeeming an Offer Code:

    1. Enter the offer code in the "Offer Code" section of the Checkout "Delivery/Billing" page.
    2. Type in any additional required information.
    3. Click "Continue Checkout" and the offer will be applied to your order.

When an offer code is accepted, it will be displayed in the "Order Review" page. If an offer code is not accepted, you will receive an error message on the Delivery/Billing page.
Important Note: One (1) offer code may be used per order. We reserve the right to substitute any free item offered with any item of equal or greater value.


If an item selected is temporarily out of stock on we would advise consumers to visit one of our La Mer counters. Please see Store Locator to find your nearest store.
Unfortunately you cannot add out of stock items to your Shopping Bag


Credit cards accepted:

- American Express
- MasterCard
- Visa
- PayPal
- AfterPay – Shop Now, Pay Later. Find out more.

We're sorry, we do not accept:

- Cheques
- Postal Orders

Important information:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Once you've entered all the billing, delivery and order information in the checkout process, you will be asked to enter your payment details. Once you've done this and you click the 'proceed' button, your card will then be debited, subject to card approval.


At La Mer Online, we understand how important security is to you. When you place an order with Crème de la Mer Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Internet Explorer 7.0 and higher
Mozilla Firefox 3.6 and higher
Safari 4.0 and higher


Shopping is easy, convenient and secure at Simply select the product you want to purchase and follow the instructions below:

Step One:
Rollover a product image and click on the Quickshop button. Select your desired size if relevant and then click “add to bag”.

For additional product information, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to eight [8] of any single item) during checkout prior to clicking on Submit Order. More information on our Maximum Purchase Policy.

Step Three:
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1800 661 392 or via email for assistance.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us by phone at 1800 661 392 or via email for assistance.

View Bag:
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered on this page.

Deleting Items from your shopping bag:

If you wish to delete an item in your Shopping Bag, simply click on “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.



We regret that we must limit orders to no more than eight (8) units of any item with a maximum purchase of $2000 and/or fourteen (14) items per customer. In addition, we are unable to accept more than 3 orders per day from each customer.


We're sorry, we are currently unable to accept orders that are billed or delivered to destinations outside of the Australia. We apologise for any inconvenience.